Faqs
At medstreat.com, we are dedicated to providing a comfortable medicine purchasing experience to all our customers. To help guide you through your online medicine purchase with our website, we’ve compiled a list of some frequently asked questions ( FAQs ). Please read the following questions and the answers we have provided below. If you still need help finding an answer to your question, you are always welcome to contact us. We assure you that we will get back to you as soon as possible.
Q1. Is medstreat.com licensed or not?
medstreat.com is a licensed pharmacy store. It has all the registrations required by a pharmacy.
Q2. What types of medicines are available on this website?
This pharmacy website offers all kinds of pharmaceuticals and healthcare products, including prescription and OTC drugs. You can also buy medicines without a prescription on this site.
Q3. Are the drugs you sell safe and legal?
Yes. The medicines you purchase at our pharmacy site are of the highest quality. The drugs that we provide are absolutely safe and legal. We sell superior quality and genuine drugs. You will not have any side effects after using the medicines delivered by our e-pharmacy. Hence, you do not have to worry about the quality of our products. We sell only licensed and legal drugs.
Q4. How can you offer these medicines at such a low price?
We aim to offer our customers quality drugs at an affordable price. We also do not have hidden charges for our medicines or healthcare products.
Q5. Do I need to have a prescription to buy medicines here?
You can buy medicines even without a prescription at our online pharmacy store. As promised, we assure you of a seamless experience ordering your medication at our website.
Q6. How can I place my order?
You can place your medicine order by first adding your choices of medicines to your cart. You may then order the drugs by selecting or entering your address and payment method of choice. Also, you may contact our customer support team if you have any further queries on placing your order.
Q7. How are my orders shipped?
medstreat.com takes the greatest possible care in packaging and shipping your order. Our services are most reliable because we send order confirmation emails along with tracking links through which you can easily track your ordered medicines. We also keep notifying you about the current location of your package.
Q8. When will I receive my medication?
For any update on your order, such as delivery time and date, you can contact our customer service or email us with your order details.
Q9. What is the available payment mode on the website? When is my card charged for the payment?
You may complete your medicine purchase by paying through your debit or credit card. Your card will be charged for the payment when you place your order.
Q10. What is your refund and cancelation policy?
You may cancel your medicine order if and when you wish to. We guarantee you a full refund.
Q11. What if I do not find an answer to my question in this FAQs section?
You can contact our support team without hesitation if you do not find an answer to your question in this FAQs section.
Q12. How can I contact your company?
You can contact us through the email id or the contact number provided in our site’s contact us section.
Q13. What are the hours of operation?
Ours is a 24/ 7 working online pharmacy store. We operate throughout the day.
Q14. How can I get discounts at medstreat.com?
We occasionally offer discounts to our customers. You can buy medicines from our website and get an exclusive discount from time to time.
Q15. Do you accept insurance plans?
No, we don’t accept any insurance plans. But we can provide an invoice and receipt for your purchase to claim your insurance. However, in most cases, you will find our low-priced medicines to be of great value compared to those of your insurance plan.
Q16. Is it safe to use my credit or debit card at medstreat.com?
Yes, it is entirely safe to use my credit or debit card at medstreat.com.
Q17. Why is the product I received different from the image on your website?
Although we make every effort to make sure that the product images on our pharmacy site are identical to the product you receive, the actual product color can occasionally vary from the image shown. We can’t guarantee the accurate representation of the product since not all computer monitors can have the same color settings. Please note that product images on our website are for illustrative purposes only.
Q18. Do you sell generic drugs? Why are generic medicines cheaper?
Yes, we sell generic drugs. Generic drugs tend to be cheaper than their brand-name counterparts as generic drug applicants don’t have to repeat clinical ( human ) and animal studies that were needed of the brand-name drugs to demonstrate their safety and effectiveness. According to the FDA, generic medicines can be trusted to have the same quality as brand-name drugs – but at a cheaper cost.
Q19. How safe is it to use generic drugs?
We procure all of our generic drugs from trusted manufacturers. Hence, our generic products meet rigorous specifications. They are strictly regulated for quality, safety, and potency.
Q20. What information do I need to provide to place an order?
You need to provide your address and preferred mode of payment for placing an order.
Q21. Is it possible to buy more than one medicine from a single order?
Indeed, you can select multiple medicines and place them as a single order at our pharmacy site. You can also combine your prescription medicine order with OTC or herbal products.
Q22. How would I know if my order has been shipped or not? How to know the status of my order? Can I track my order?
You may check your current order status by logging into your account. It lets you track your medicine order in real time. Alternatively, you can check the status of your order and whether your order has been shipped or not by calling our customer service.
Q23. Can I change my delivery/ shipping address after placing my order?
If your order hasn’t been shipped yet, we can deliver it to a different address as per your request.